SPAM POLICY / TERMS AND CONDITIONS OF USE
Related Terms: Billing Policy, Privacy Statement, Terms and Conditions for domain name registrations, Uniform Domain Name Dispute Resolution Policy, PKNIC Domain Registration Policy (only for .pk domains)
1. SPAM Policy
We take a zero tolerance stance against sending of unsolicited e-mail and other forms of spam.
1. Any unsolicited e-mail being sent will result in suspension or termination of the offending account.
2. Any mailling list MUST comply with all guidelines set forth by the United States government. These can be found at:
3. No direct SMTP mailers are allowed. An example of this would be a Darkmailer or The Bat!. Any mail should be sent through the local mail server/MTA for further delivery by the server and not done directly by scripts.
There is a 300 outgoing email hourly limit per domain. This limit is also applied towards Mailman. If you send over this amount in any hour, most of the e-mails will bounce back with an undeliverable error. If this occurs, it will then take some time for your account to be able to send again so we recommend waiting at least 1 hour after this issue occurs to begin sending email again.
Any mailing list larger than 5,000 addresses is not Allowded. Note: Dividing one large list into smaller lists to get below this limit is not allowed.
There is also a limit to the number of Mailman mailing lists permitted as follows (NOTE: This does not apply to other mailing list programs such as PHPList. This only applies to Mailman.)
Mailing Lists Rules
1. Any time you’re sending a message no matter how large your e-mail list is you must throttle it. We recommend you throttle it to at the very least sending 1 email every 8 seconds. (Sending 1 every 8 seconds would send 450 emails within 1 hour, keeping you below the 500 outgoing email limit.) If the mailing list software you’re using does not allow you to throttle you must switch to an application or script that will. We recommend PHPList, which can be found in your CPanel, under Quickinstall.
IMPORTANT: If you do not throttle and you try sending 500 emails, the server will try sending all 500 in 1 second which is not possible on our servers. This will cause a very high load on the server and the entire server will be sluggish, potentially affecting your sites and service, until this sending process is completed. It is our job to keep the server up and running without being sluggish or experiencing issues. Anyone who causes the server’s load to go high will be suspended and the process will be terminated. If you choose not to throttle, you will most likely be suspended for crashing the server.
2. Any mailing list over 900 email addresses is only allowed to be sent to during off-peak times to prevent high server loads. Off peak times qualify as all day Friday and Saturday, and 1AM – 8AM UAE Standard Time, SUNDAY through Thursday.
3. The list must be a Double Opt-In list. This means a user has subscribed for a newsletter or other email marketing messages by explicitly requesting it and confirming the email address to be their own. Confirmation is usually done by responding to a notification/confirmation email sent to the email address the end user specified. The double opt-in method eliminates the chance of abuse where somebody submits someone else’s email address without their knowledge and against their will. You will not be permitted to mail any mailing list that you were given or purchased. In doing so, this will also be considered spamming and may result in termination of the offending account.
Email Scripts must be able to handle and document all information from a double opt-in list. This includes processing opt-outs (via web or email) and list removal on bounce backs. All opt-outs or bounce back removals must be handled in a timely manner, and outbound mail must be throttled on shared packages to a maximum of five hundred (500) emails per hour. If your account is found to be using a script that does not meet these requirements, HostGator reserves the right to suspend, terminate, or deactivate your script or account.
The goal of Five Ocean is to provide the best service possible for an enjoyable Internet experience. This Acceptable Use Policy (“AUP” or “Policy”) is designed to keep Five Ocean and the Internet enjoyable and useful for all of our subscribers. Violation of this Policy may result in suspension or cancellation of Five Ocean services. Five Ocean is committed to and supports the free exchange of information and ideas over the Internet. Five Ocean does not actively monitor nor does Five Ocean exercise editorial control over the content of any web site, electronic mail transmission, mailing list, news group or other material created or accessible over Five Ocean servers. However, Five Ocean reserves sole discretionary rights to remove any materials deemed potentially illegal, harmful to Five Ocean business operations or equipment, or in violation of any part of this AUP or of the standard Five Ocean Internet Agreement. Use of Five Ocean Network’s servers immediately constitutes acceptance and acknowledgement of this Acceptable Use Policy.
2. Restricted Content
Clients are expected to use the Internet with respect, courtesy, and responsibility, giving due regard to the rights of other Internet users. Clients are expected to use his/her account for the purposes of maintaining a website only. Common sense is the best guide as to what is considered acceptable use.
Five Ocean forbids websites with adult graphic content (softcore and/or hardcore), including, but not limited to, banner advertising, any adult website(s), child pornography, and distribution of adult website passwords. Client’s whose accounts are found in violation of this policy may, at the discretion of Five Ocean, have their account(s) terminated without notice and are subject to a maximum clean-up/disconnect fee.
Client’s whose website promotes activities that violate federal, state, local, International laws and/or violation of U.S. export restrictions are also not welcome at Five Ocean. This includes “warez” sites (freely distributing copyright programs), or sites promoting hacking and/or cracking programs. Client’s whose accounts are found in violation of this policy may, at the discretion of Five Ocean, have their account(s) terminated without notice and are subject to a maximum clean-up/disconnection fee. Additionally, Five Ocean may contact the Software Piracy Association (“SPA”) and release any information in connection with any illegal activities relating to software piracy on the Client’s account.
IRC Bots, or any other automaton programs written in C, Perl or IRC-script used specifically in conjunction with IRC are not allowed. These programs tie up system resources and are in no way related to maintaining a website. Clients are not allowed to have any programs, including but not limited to, Eggdrop, or any other IRC-related programs, within their account. Client agrees not to upload the tar file for any of these programs or to execute them within their account. The first violation of this policy will result in the IRC-related program to be removed from the Client’s account and Five Ocean will notify the Client immediately of the violation. The second violation of this policy may, at the discretion of Five Ocean, result in the Client’s account(s) being terminated without notice and a maximum clean-up/disconnect fee.
Simply put, we ask that you use your account for the purposes of hosting a non-adult oriented, legal website.
Five Ocean Internet service is provided on an “as is, as available” basis. No warranties, express or implied, including, but not limited to, those of merchantability or fitness for a particular purpose, are made with respect to Five Ocean or any information or software therein. You release Five Ocean from and Five Ocean shall have no liability or responsibility for any direct, indirect, incidental or consequential damages suffered by you in connection with your use of or inability to use Five Ocean services including, but not limited to, damages from loss of data resulting from delays, non-deliveries, miss-deliveries, or service interruptions, or due to inadvertent release or disclosure of information sent by you even if the same is caused by Five Ocean’ own negligence. Without limiting the generality of the foregoing, Five Ocean disclaims to the full extent permitted by applicable law any responsibility for (and under no circumstances shall be liable for) any conduct, content, goods and services available on or through the Internet or the Five Ocean services. In no event shall Five Ocean aggregate liability exceed the amount paid by you to Five Ocean for the Five Ocean services. Use of any information obtained via Five Ocean Internet service is at the user’s own risk. Five Ocean specifically disclaims any responsibility for the accuracy or quality of information obtained through its services.
4. Trademarks & Copyrights
Client warrants that it has the right to use the applicable trademarks, if any, and grants Five Ocean the right to use such trademarks in connection with Five Ocean’ Network’s service.
Client agrees not to modify any copyright notices in features (Perl programs, etc.) provided by Five Ocean. Modification of scripts provided by Five Ocean without written permission is strictly prohibited.
5. Etiquette and Policies (spam etc)
Spamming is the sending of unsolicited e-mail, regardless of size or volume, to persons the sender does not know or have prior consent to send the message to. Using fictitious e-mail addresses @fiveocean.net, or @fo.ae or any domain name hosted with Five Ocean is strictly forbidden. Spamming also includes sending unsolicited advertisements to numerous email addresses or newsgroups and/or generating a significantly higher volume of outgoing email than a normal user. A violation of this policy extends to clients who send unsolicited e-mail from a domain name not affiliated or hosted with Five Ocean but the mail message makes mention of a website hosted with Five Ocean.
Five Ocean allows clients to send mailings to subscribers of their own mailing list. Such mailings must have explicit instructions to the recipient on how to remove his/her name from the list, and all requests to do so must be honored immediately. Client agrees not to send mailings to lists provided by an outside agency or individual. Client further agrees not to provide mailing list services to others. Due to the nature of a shared-server environment, Five Ocean requests that mailing lists be sent during non-peak hours, specifically between the hours of 1:00 am and 5:00 am, Central Time (U.S.A). Five Ocean reserves the right to terminate a client’s mailing program, whether provided by Five Ocean or not, immediately and without notification to client if said list causes a problem with the e-mail services of other clients. Five Ocean also reserves the right to forbid a client from utilizing any mail-sending program that jeopardizes the mail services of other clients.
Due to the consumption of system resources and overloading of the e-mail server, Five Ocean forbids the use of the “Gossamer Links” program by any client.
Trolling, the posting of outrageous messages to generate numerous responses, is also not allowed. Mailbombing, the sending of multiple messages without significant new content to the same user and/or subscribing someone else to a mailing list without that person’s permission, cross-posting articles to an excessive number of newsgroups, or attempting without authorization to enter into a secured computer system is strictly forbidden. Five Ocean reserves the right to determine what constitutes abuse of this policy. Clients whose accounts are found in violation of this policy may, at the discretion of Five Ocean, have their account(s) terminated without notice and are subject to a maximum $500 clean-up/disconnection fee.
The following should be noted …
a. The network resources of Five Ocean may not be used to impersonate another person or misrepresent authorization to act on behalf of others or Five Ocean All messages via Five Ocean should correctly identify the sender; users may not alter the attribution of origin in electronic mail messages or postings. Users may not attempt to undermine the security or integrity of computing systems or networks and must not attempt to gain unauthorized access to said networks. Clients may not use Five Ocean’ Network’s server for mass e-mail or “spamming” purposes.
b. Five Ocean may discontinue servicing any Plan, or may require fulfillment of terms or conditions Five Ocean may choose to impose as a prerequisite for continuing to service any such Plan. Such discontinuation or requirement may not be unreasonable, however, and Five Ocean agrees to provide Customer with reasonable notice by Email and fax of any such intent to discontinue or impose certain conditions.
c. Five Ocean’ Network’s services may not be used for illegal purposes, or in support of illegal activities. Five Ocean reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrong.
Activities which are prohibited as potentially illegal include, but are not limited to:
(i). Unauthorized copying of copyrighted material including, but not limited to, digitization and distribution of photographs from magazines, books, or other copyrighted sources, and copyrighted software.
(ii). Threatening bodily harm or property damage to individuals or groups.
(iii). Making fraudulent offers of products, items, or services originating from your account.
(iv). Attempting to access the accounts of others or attempting to penetrate beyond security measures of our or other systems (referred to as hacking) whether or not the intrusion results in corruption or loss of data.
(v). Harassing others by ‘mail-bombing’. ‘Mail-bombing’ constitutes sending more than ten (10) similar mail messages to the same e-mail address.
(vi). Forging any message header, in part or whole, of any electronic transmission, originating or passing through Five Ocean services.
(vii). Distributing viruses to or from Five Ocean systems.
6. Limited Liability
a. Client expressly agrees that use of Five Ocean’ Network’s Server is at Client’s sole risk. Neither Five Ocean, its employees, agents, resellers, third party information providers, merchants licensers or the like, warrant that Five Ocean’ Server service will not be interrupted or be error free; nor do they make any warranty as to the results that might be obtained from the use of the Server service or as to the accuracy, or reliability of any information service or merchandise contained in or provided through the Five Ocean Server service, unless otherwise expressly stated in this Agreement. Out 99% uptime guaranty only covers the amount that was pad for the services.
b. Under no circumstances, including negligence, shall Five Ocean, its offices, agents or any one else involved in creating, or distributing Five Ocean’ Server service be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the Five Ocean Server service; or that results from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission or any failure of performance, whether or not limited to acts of God, communication failure, theft, destruction or unauthorized access to Five Ocean’ records, programs or services. Client hereby acknowledges that this paragraph shall apply to all content on Five Ocean’ Servers.
7. Five Ocean’ Right to Change Service
Five Ocean reserves to right to change without notice the Five Ocean service, including, but not limited to, hours of operation, menu structures, commands, documentation and vendors.
8. Five Ocean’ Right to Modify its Acceptable Use Policies
Five Ocean may at any time, revise the Acceptable Uses Policy with advanced notice given to clients. Renewal of an account with Five Ocean constitutes acceptance to all modifications to the Acceptable Uses Policy and to the Contract for the account. The contract is automatically renewed 7 days before the date of expiry unless otherwise instructed by the client at the time of placing the order or via a notice at least 7 days prior to the account due date. An account is billed from the date the order is placed up to the date of expiry of the contract. The contract length is determined by the client at the time of placing the order.
Client agrees that it shall defend, indemnify, save and hold Five Ocean harmless from any demands, liabilities, losses, costs and claims, including reasonable attorneys’ fees, (“Liabilities”) asserted against Five Ocean, its agents, its customers, servants officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by Client, its agents, employees or assigns. Client agrees to defend, indemnify and hold harmless Five Ocean against Liabilities arising out of
a. any injury to person or property caused by any products sold or otherwise distributed in connection with Five Ocean’ Network’s Server;
b. any material supplied by Client infringing or allegedly infringing on the proprietary rights of a third party;
c. copyright infringement and
d. any defective product which Client sold on Five Ocean Server.
10. Excessive CPU/Memory Usage
Client agrees to take all responsibility for all programs including CGI scripts executed under their account. Programs that consume an excessive amount of CPU run time or Random Access Memory (RAM) are not permitted. Client agrees and understands that such excessive use can have an adverse effect on the performance of the webserver. Client agrees to accept responsibility for programs executed under his/her account, regardless of who authored the program. The use of cgi or php chat scripts or pages is strictly prohibited. Five Ocean provides an acceptable chat programs for clients with Unix Standard + accounts at no charge. Five Ocean reserves the right to suspend accounts without notice to clients who violate these terms. Five Ocean has sole discretion over what constitutes excessive usage.
Programs provided by Five Ocean as an installable feature are not exempt from this policy. While every efforts is made on Five Ocean’ end to ensure the program it provides are efficient, problems with excessive usage on particular programs may occur.